![]() ![]() When you contact our customer support service, we keep all your email and chat messages. We need this information in order to improve the add-in. This data is completely anonymous and sent to us only once-when Ultimate Suite for Excel is being uninstalled. While you are using our add-in, the statistical data is being collected and stored locally on your computer. ![]() By selecting this checkbox, you give us permission to collect information about your environment (your Windows and Excel versions) and your use of our add-in (how many times you run a particular tool that the add-in contains and whether Excel crashes). While installing Ultimate Suite for Excel, you will see the "I consent to sharing anonymous usage statistics" checkbox. The "I consent to sharing anonymous usage statistics" checkbox This information may be requested from you for customer support service purposes. We do not send these logs to any servers or services, but we may ask you to send your local logs to our technical specialists to help us reproduce or resolve your issue. In the logs, we save only technical information that may help us provide you with technical support service or fix technical issues. ![]() We collect log files only locally, on your computers. This information is collected and used for licensing and customer support service purposes. Hardware ID lets you not bother contacting us when you update or reinstall our products on your device. It will be saved to our records and associated with your license key and a unique identifier of your computer (we call it hardware ID). When you activate your license, you will be asked to enter your name or your company name if it is a business license. We use the activation procedure to check if the number of your activations does not exceed the number of purchased licenses. This information is collected and used for licensing purposes only. Once you buy your license, we will collect only data you provide while purchasing it, such as contact information (first and last name, company name, address, email address), VAT ID and payment method. ![]()
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